ambleoutdoors web store FAQ section

All sales Final, no refunds or exchanges (except for a valid FOB origin insured loss paid claim -- or our gross service error, i.e. sent wrong item). Use the manufacturer new product limited warranty if applicable (may not apply to some Closeout, demo, or discontinued items -- read offer listings) for parts or service requirements subsequent to purchase. See the GEAR 101 section below for common outdoor product care & use tips. Insured shipment loss if any will be refunded directly to the customer by carrier, after normal claims filing. Unauthorized returns will be refused, freight collect. All orders subject to verification, and may be corrected or cancelled at our sole discretion without notice. All AR destination orders are for valid resale or fundraising purposes only, and sold as non-returnable. Disputes if any not informally resolved will be settled via agreed binding arbitration only (excluding actions for any dishonored payments), and buyer(s) waive any right to other legal action in lieu of required and timely arbitration, with established arbitration service costs if any to be shared equally by buyer & seller -- see Payment and Delivery next, and DISCLAIMER, below, for additional terms. Prices, product specifications and availability, and store policies subject to change without notice. Use the Ask Seller A Question link on any product page before ordering (or leave a brief contact message, with daytime reply phone, at 1-479-234-4120) if you have any questions about a product or offer -- allow 2 business days minimum for normal reply.

We accept PayPal with matching U.S. billing address and CVV security code (no PO box deliveries, no international sales, no 3rd party forwarding) -- adult signature and photo ID may be required. Include your e-mail address, if you would like the tracking number. Most 48-state orders ship FOB origin insured via FedEx Ground/Home Delivery, or USPS insured Priority Mail (no choice -- contact carriers for local service schedules). Priority Mail insured service to AK, HI, and overseas American military and embassy addresses may be limited -- see item listings for any restrictions. Our normal shipping days are Tuesday and Thursday before noon Central Time. Most paid orders ship out within 3 business days, and arrive in 3 to 8 days to 48 states. Order early, particularly before any holiday periods, for best results. Carrier times are estimated, not guaranteed -- we do not offer air express service. All orders are First Paid, First Served, no layaways or COD sales. Inspect at delivery, immediately report any damage or shortages to 1-479-234-4120 for insured claim filing instructions, or send a message via the Ask Seller A Question link on any product page; insured loss if any will be refunded directly to the customer by carrier, after customary claims filing. Charges post from Intermountain Resources DBA Amble Outdoors (may be abbreviated on your statement). All orders subject to verification, and may be corrected or cancelled at our sole discretion without notice. Dishonored payments of any kind on fulfilled orders will incur a minimum $35 excess service fee, plus all product and shipping charges, and will otherwise be prosecuted to the fullest extent of the law, including billing and collection of all correspondence, filing, court, and travel costs, through small claims court or other applicable venue. All shipping, handling, and insurance charges are non-refundable. Sales or use taxes if any should be reported and paid locally, as applicable on some out-of-state purchases from non-nexus retailers. All AR destination orders are for valid resale or charitable fundraising purposes only, and sold as non-returnable.

Sorry, we do not offer non-U.S. sales or international delivery. Limited USPS insured Priority Mail service to AK, HI, and overseas U.S. military and embassy addresses -- see individual offers for details and restrictions.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE. We are not liable for special, incidental, indirect, exemplary, or consequential damages or costs arising from technical or entry errors, carrier delays, damage or expense arising out of or relating to the placement or processing of your order, user mishap, factory specification or other packing variances, acts of nature, buyer's remorse, or the use of or inability to use this web site or the products ordered, and in all cases our maximum liability is strictly limited to replacement or repair or the paid value of the new products actually purchased from us. This may vary by state, and does not alter any manufacturer's warranty. Fabric shelters we sell are for light to moderate duty -- when properly prepped, erected, and maintained -- and are not for permanent or season-long installation, high winds (except some 4-season models), or severe weather use. No product sold for commercial, promotional, charitable, or institutional end use is under warranty. Wear/tear, UV & weather damage, fabric seam sealing, normal decline are not under warranty. Listings may be changed, edited, updated, amended, corrected, extended, shortened, or removed at any time and without notice. Users assume all risk and liability for any mishap, injury, or loss, stemming from use/inspection of products, services, e-store, and/or retail premises, or any affiliated sales/service venues, adventure activities, or customer accommodations of any kind. In no event shall we be liable for any special, indirect, or consequential damages, or any other damages of any kind resulting from any cause, including but not limited to loss of use, loss of time, loss of profits, loss of work, loss of data, loss of leisure, or any other type of damage, tangible or intangible in nature, whether in an action under theories of contract, tort, or otherwise, arising out of or in any way relating to the use or performance of the information on, or accessed through, this site, or in any of our other business operations. No invalid portion or error if any, in our terms of use & sale or other web site contents or correspondence, will invalidate any other part of our published terms of use & sale. Disputes if any not informally resolved will be settled via agreed binding arbitration only, and buyer(s) waive any right to other legal action in lieu of required and timely arbitration, with established arbitration service costs if any to be shared equally by buyer & seller. Proper, adult supervision of minor internet users and outdoor novices is advised. This web site is presented AS IS, and no guarantee of any user access, systems coordination, technical compliance, content merit, lack of errors or omissions (including typographical), or universally available trade is made or suggested, at any time. Contact your web access and software providers for latest net security maintenance settings and suggested system upgrades, including local firewalls and current anti-virus programs, for best on-line results. Narratives and links are for general information only, and do not constitute endorsement of any specific product use, outdoor activity, public or private enterprise, brand offer, and/or related service. Insured shipment loss or damage if any will be refunded directly to the customer by carrier, after normal claims filing. Prices, product specifications and availability, and store policies subject to change without notice.

We collect personal information needed for (1) order processing, (2) payment & recipient verification, (3) product warranty and customer service, and (4) on-going promotions and store maintenance. We do not direct, provide, or transfer any personal customer data outside of these basic business needs (and we don't re-sell or trade any personal entity data, to mailing list brokers or other unrelated parties, at any time). We may employ web site counters and banners that track page views and click trails, including use of computer information cookies and IP address tracking, for our regular promotional planning, e-store improvements, and on-going site security, but we don't spam mail, site lock, or otherwise manipulate that data to the known offense of our customers.

If you shop or correspond with us, or any retail or ratings service linked to our site, your response information -- including but not limited to questions, comments, ratings, feedback, ideas, and/or suggestions -- is NOT considered confidential: All such communication and correspondence becomes the sole property of Intermountain Resources USA dba Amble Outdoors, and your submission of such information will constitute an assignment to us of all rights of use, publicity, and/or publication, without limitation. This release does NOT apply to your private credit, entity, or other purchase ID data. Amble Outdoors, Intermountain Resources USA, and our promotional partners and affiliate retail web sites if any shall otherwise have an unlimited right to proprietary business use, for any valid business or security purpose and without any material restrictions or financial obligations, of any information, ideas, comments, ratings, and/or suggestions submitted by anyone through this website, or via any other oral and/or written correspondence to us or any of our retail and promotional concerns, including 3rd party web sites.

CHILDREN AND NOVICES SHOULD BE DIRECTLY SUPERVISED, BY EXPERIENCED ADULTS, AT ALL TIMES WITH ANY OUTDOOR RECREATION EQUIPMENT AND AROUND WATER SPORTS AREAS. Common Product Care & Use Tips... Seal all sewn fabric seams on tents and backpacks with a good after-market liquid seam sealing treatment, which takes 1-2 hours for typical application, plus 24-72 hours normal drying time. Fabrics, hardware will expand and contract with temperature and humidity -- make tension changes to guy-outs, fly sheet, and corner fixtures as conditions dictate, usually 2-3 times a day in average use. Most of the family camping tents and home yard shelters we sell are light to moderate duty, as general recreational structures, for casual weekend use 4-5 times a year, and are not semi-permanent in design or construction. For set-ups of more than a few days of constant use in calm weather we suggest a commercial or institutional grade vinyl or similar canvas/laminate fabric with a much heavier framework (which we do not sell or service), of normally 2 to 10 times the cost of a comparably sized over-the-counter retail camping model. Maximum dimensions (max dims) shown for height, length, width of gear does not necessarily reflect the actual use-able space (where tents will lose headroom from the peak down, bivy shelters will taper at both head and foot, hexagonal or other non-4-sided tents & screen houses will have a different foot print than a shelter with a square or rectangular floor, inflatables will gain height but lose width and length when inflated, so on). Look on the manufacturer's web site for updated model schematics and product specifications, prior to purchase. Tents, backpacks, car top cargo carriers, rain covers, dry bags, and similar items normally treated with water repellent coatings -- by factory and/or end user -- are subject to many variables in use and handling, and are not guaranteed by us to be waterproof in any conditions. Wear/tear, animal entry, UV & weather damage, user mishap are not warranty items. See our Refund Policy, above, before any purchase.